Introduction
HD Nursing, www.hdnursing.com, an evidence-based patient safety solutions company, faced significant technology challenges due to its rapid growth, geographically distributed staff, and non-technical background. HD Nursing needed a technology provider that could help them meet these challenges.
HD Nursing
HD Nursing is a patient safety solutions company founded by Dr. Amy Hester and Dees Davis. Its mission is to improve patient outcomes by focusing on fall prevention and pressure injury management across the care continuum.
Technology is at the core of how HD nursing delivers its services in two different aspects. First, they are a fully remote company. Second, they rely on a proprietary software application to train and equip their clients with data-based insights based on patient assessments, scoring, and tracking patient progress and outcomes.
HD Nursing’s Challenges
- Non-Technical Background: HD Nursing lacked in-house technical expertise. As healthcare professionals, they understood their core business but they needed guidance to navigate technology effectively.
- Geographically Dispersed Staff: HD Nursing’s extended staff was located across the country. Coordinating technology efforts and ensuring consistency and performance posed a significant challenge.
- Manage Growth: HD Nursing sought a roadmap to manage its growth by standardizing its technology and security practices. They needed a partner that could align their technology architecture with their business goals.
- Software Development: HD Nursing uses proprietary custom software to operate its business. As they evolve, their software needs to grow with them.
- Local Provider with Business Understanding: HD Nursing specifically looked for a local provider who would take the time to understand their business and help them plan for, and execute, a comprehensive technology implementation.
After they completed their evaluation, HD Nursing selected Mainstream Technologies. Mainstream checked all the boxes. Mainstream offers a full suite of technology services; managed IT services, custom software services, cybersecurity, and data center solutions.
Mainstream’s Approach
- Understanding HD Nursing’s Business: Mainstream invested time to understand HD Nursing’s unique needs, challenges, and patient safety objectives. This formed the basis for their collaboration and Mainstream’s recommendations.
- Depth and Diverse Skills: Mainstream provided HD Nursing with a full team of technology professionals with a range of skills to meet their network, cybersecurity, and software development needs.
- Managed IT Services: Mainstream addressed HD Nursing’s networking needs by providing managed IT services which involved developing a technology road map, a plan of action including network monitoring, security management, and infrastructure standardization and optimization.
- Custom Software Solutions: HD Nursing’s software drives its critical business processes. Together, the team identified and prioritized feature enhancements to improve operational efficiency.
Results
Mainstream Technologies successfully helped HD Nursing:
- Standardize: By implementing best practices, HD Nursing achieved consistency in its technology planning, practices, and implementation.
- Stabilize: Mainstream’s proactive monitoring and support minimized downtime and system disruptions.
- Customize: Scheduled software feature enhancements to create new process efficiencies while meeting their budget requirements.
“Mainstream understood our needs right away after we explained where we were in our growth pattern. We’re not technologists and Mainstream takes the time to explain the issues to us in a way we can understand.”
Conclusion
Collaborating with Mainstream Technologies empowered HD Nursing to focus on its core mission—enhancing patient safety. By bridging the gap between healthcare and technology, this partnership exemplifies the value of strategic IT support.
Mainstream Technologies
Mainstream Technologies (www.mainstream-tech.com) is a technology services company headquartered in Little Rock, Arkansas that creates, manages, and secures technology for business and government customers across the nation through its Custom Software Development Services, Managed Technology and Hosting Services, and Cyber Security Services.
